FAQs
Frequently Asked Questions (FAQ)
Welcome to the Klinka FAQ page! Here you'll find answers to some of the most commonly asked questions about our products, services, and policies. If you can't find the information you're looking for, feel free to reach out to us directly.
1. What types of products do you sell?
At Klinka, we specialize in high-quality portable travel steamers designed to keep your clothes wrinkle-free while you're on the go. Our steamers are compact, easy to use, and perfect for travel, ensuring your clothes stay fresh and presentable no matter where you are.
2. How do I place an order?
Placing an order is simple! Just browse through our website, select the portable steamer you'd like to purchase, and add it to your cart. Once you're ready, proceed to checkout where you will enter your shipping details and payment information to complete your order.
3. Do you offer international shipping?
Yes, we offer international shipping! Shipping costs and delivery times vary depending on the destination. You can view the shipping options and costs at checkout before completing your purchase.
4. How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Delivery times depend on your location:
- UK Orders: Usually delivered within 3-5 business days.
- International Orders: Delivery times vary depending on the destination country.
Once your order has been shipped, you will receive a tracking number to monitor your package's progress.
5. How can I track my order?
Once your order has been dispatched, we will send you an email with a tracking number and a link to track your package. You can use this tracking number to check the real-time status of your shipment.
6. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us immediately at support@klinka.shop. We process orders quickly, but if your order hasn’t been shipped yet, we will do our best to accommodate any changes.
7. How do I return an item?
We accept returns within 30 days of purchase. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Please refer to our Refund Policy for more details on how to initiate a return.
8. How long does it take to process a refund?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and credited to your original payment method.
9. What should I do if my order arrives damaged or defective?
We are sorry if your item arrives damaged or defective. Please contact us within 7 days of receiving your order at support@klinka.shop with your order details and photos of the damage or defect. We will arrange a replacement or issue a refund based on your preference.
10. Do you offer gift cards?
At the moment, we do not offer gift cards. However, we are continuously working to expand our services, so please check back for updates!
11. Do you offer wholesale or bulk discounts?
Yes, we offer discounts for bulk orders. If you are interested in purchasing portable steamers in large quantities for your business or project, please contact us at support@klinka.shop for more information on wholesale pricing.
12. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at support@klinka.shop. If your order hasn't been shipped yet, we will update your shipping information. Once the order has shipped, we are unable to change the delivery address.
13. How do I contact customer support?
If you have any questions, need assistance, or would like more information, feel free to contact us via:
- Email: support@klinka.shop
- Phone: +44 7950415217
- Address: 69 Cromwell Rd, Derby DE23 6TS, United Kingdom
We are always here to help and will respond to your inquiry as quickly as possible.
14. Is it safe to shop on your website?
Absolutely! We use industry-standard encryption and secure payment gateways to protect your personal and payment information. Your data is safe with us.
15. Do you offer gift wrapping or special packaging?
At this time, we do not offer gift wrapping or special packaging. However, all of our steamers are carefully packaged to ensure they arrive in excellent condition.